About Us
Renovate Paint & Design is dedicated to matching your passion and showing you what separates us from the rest.
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About
Our History
In the late 1980’s, Charles Loveless supported his first 5 years at university as a residential and commercial painter and carpenter. This early introduction into the industry proved fortuitous when, after earning his master’s degree and working as a case worker and counselor for a decade, his wife, Carol Loveless, presented him with the opportunity to start a painting company. After working years as a non-profit program manager, Carol realized there were more opportunities for utilizing her organizational planning and building skills. When a door opened to owning a painting company, she was ready for the challenge. Therefore, the dynamic duo, Carol and Charles, first started a painting and carpentry company in 2000.
Even from the onset of their business many customers were requesting remodeling services since they encountered great difficulty finding a contractor they could trust. The time came after the 2008 U.S. economy collapse, the duo realized rather limiting their painting and carpentry services they needed to diversify. After two years of proving themselves adept in the remodeling industry, in 2010, Carol expanded the business while taking on full ownership of it. As a woman-owned company, CLL Specialists, Corp., dba, Renovate Paint and Design, was born out of a need from its customers to have a trustworthy contracting company that could meet all their property improvement painting and remodeling needs.
Continuing to rise to challenges while growing the company’s capabilities, Renovate Paint and Design (aka, RPD), has grown their renowned customer care and professional services into the larger landscape of contracting with commercial and government procured projects. Their quality standards, attention to detail, and close project monitoring applies to all project scopes: whether they are the prime or sub-to-a-prime, working on exterior improvements and painting of a multi-unit condominium complex, or repairing and painting the interior of a government testing facility.
RPD operates almost exclusively in the private, residential sector, however, throughout its 23 years in operation, it has continued to expand facility projects into the commercial, non-profit/religious, and government contracting arenas. The hub of our property improvement activities is in its backyard within San Antonio, stretching throughout the Bexar and surrounding counties.
While the nature of the construction industry requires that our team be dynamic, fluid, and flexible, there is more to our success. The contract size isn’t the factor which deems our customer’s exceptional service: it’s built into our philosophy and guiding principles, which have remained the same since we started.
About
Our Philosophy and Guiding Principles:
We work as a team.
Health and Safety first.
We surround ourselves with quality people.
Communication and Responsibility ensures successful outcomes.
When we succeed, it’s because everybody contributed to that project.
Engagement and support of our local and global community: we are not islands, find your connections
About
Our Value Proposition
The value we bring to a project is more than a superior finished product. Our value lies in our endeavor to achieve the highest level of customer satisfaction through communication, accountability, and performance throughout your project.
Communication: A successful project requires the collaboration of our entire team. From concept to close out, RPD actively engages owners and subcontractors to ensure expectations are met for general construction and contract administration. This collaborative effort increases productivity and decreases change orders.
Accountability: We stand behind our work and our RPD team. We pride ourselves on our high ratings showcasing our reputation for contract clarity, fairness in contract negotiations, and change order requests. All RPD employees are encouraged to contribute their input in efforts to improve a project and/or affect policy changes to improve the company and its working environment. By design, collaboration of the entire team garners respect. We are proud of our company and its services, which focus on standards of higher quality of performance and workmanship.
Performance: The exceptional management quality of RPD has been consistent for over 23 years. Through standard business practices, we have shown our uncompromising commitment to superior property improvement services by completing every project on time, on budget, and to the satisfaction of the owner/agency.
About
Our Mission
Our mission is to establish a relationship of trust and respect for our company with all our customers by providing consistently superior services having a distinctive quality and an unparalleled customer experience. Each project we take on we give our best and treat it like we would our own property: with the utmost care and respect.
Since 2000, we have serviced more than 3,500 customers who have come to trust and rely on us to provide the best care for their properties. Proof of this trust can be found in our high rate of repeat and referred customers. We truly love our customers and appreciate their vote of confidence in our services.
Meet
Our Team
Carol Loveless
President
Carol Loveless, Owner/President, has enjoyed the perks of living in Texas for her adult-life: moderate winters, wide variety of temperate zones with their unique flora and fauna. After receiving her master’s degree in Social Work, Charles and she had the unique opportunity to serve in the U.S. Peace Corps, Ecuador. Thereafter, she began her career as a Director in various non-profit organizations. She brings her organizational and visionary skills in management to the company. She has helped to ensure that our customers receive the very best in customer service from the presentation of our materials, systems for delivering quality services and to the follow-up process of our satisfied customers. Her goal is the same goal as every customer that contacts us: peace-of-mind while receiving quality services at a fair price.
Charles Loveless
Vice President
Proud to be part of the San Antonio community, Charles is a native Texan. He received his MSSW at UT Arlington. While working as a LMSW Counselor he developed the ability to listen and respond to their needs. This background, and his experience as a master painter and licensed remodeler, serves him well as the VP of RPD where he has helped customers achieve their dreams in home and business improvements. He says, “The key to building one of the most successful painting & remodeling companies is the integrity of everyone involved. I believe there are 2 major components to any successful project. First, the expertise of the workmanship, which is evident when the job is complete. Second, is the systems and processes of the company- this determines the overall experience that the customer is going to have.” He looks forward to working with you, to attain the “perfect” new look for your home or business and become another one of our satisfied customers.
Barbara Hernandez
Project Manager
Barbara Is a native Texan and proud of her roots stemming from El Paso. Her 30-years of experience and knowledge is thorough in the painting and repairs of residential and commercial properties. She states what motivates her the most is “the enjoyment I receive from the satisfaction of happy clients and the value given to their projects is of great importance to me.”
Kristina Hernandez
Administrative Assistant
Kristina was born in Springfield, MO but raised here in San Antonio, TX since she was a baby. Texas is her home. She has worked in customer service for over 20 years. She joined the RPD family in June of 2022. She loves working in customer service because it allows her the opportunity to meet many different people from all walks of life. Her years of experience in both retail and operations makes her an integral part of the RPD team. With her education, experience, and continued training, she strives to ensure that quality work and service is provided to both our staff and our customers.
Wren Loveless
Marketing Assistant
Like most of their fellow co-workers, Wren was born and raised in Texas. Being the youngest member on our staff team, they draw experience from their high school career and long-standing passion for graphic design. When they’re not busy hunting for media content and wrestling photoshop, they are studying biology at UTSA.